• Exchanges are permitted ONLY within (48) hours of receiving your order, provided the hair is unused and in its original condition.
• An exchange will be considered ONLY if:
• A complaint is reported within 48 hours of delivery, and there is a factory or production defect. (All returned units will be inspected and exchanged only if the defect is confirmed.)
• Exchange or refunds will NOT be granted if: the hair has been used, altered, or tampered with in any form, including but not limited to brushing, cutting lace, tinting, combing, washing, installing, or styling.
• The complaint is based on information clearly stated in the caption, such as processing time, weight, texture, density, or specifications.
• All exchange shipping costs (return to us and reshipping) are the sole responsibility of the customer.
• If exchanging for a higher-value item, the customer is required to pay the price difference.
• Exchange delivery timelines follow the original processing schedule.